Welcome to Swayogi Travels.
At Swayogi Travels, we strive to provide exceptional travel experiences while maintaining complete transparency with our customers. This Refund Policy explains how refunds are processed for cancellations, booking modifications, and other eligible circumstances. By confirming a booking with us, you acknowledge that you have read, understood, and agreed to this Refund Policy.
Refunds are subject to the cancellation policies of hotels, airlines, transport providers, destination management companies (DMCs), activity providers, and other travel partners associated with your booking.
Refund eligibility depends on:
The date of cancellation.
The supplier's cancellation terms.
The type of package booked.
Services already utilized.
Applicable taxes and processing charges.
If you choose to cancel your booking, cancellation charges may apply depending on the supplier's terms and the stage of your booking.
Any eligible refund will be calculated after deducting applicable cancellation charges, supplier penalties, processing fees, and other non-refundable costs.
The following services are generally non-refundable unless specifically stated otherwise:
Promotional or discounted tour packages
Airline tickets issued under non-refundable fare rules
Visa fees
Travel insurance
Hotel bookings marked as non-refundable
Processing and convenience fees
Government taxes that are non-refundable
Third-party service charges
If your refund request is approved:
Refunds will generally be processed through the original payment method used during booking.
Processing time depends on payment providers, banks, and travel suppliers.
Refunds will be initiated after receiving the corresponding refund from the respective supplier, where applicable.
Swayogi Travels shall not be held responsible for cancellations, delays, losses, or disruptions caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Earthquakes
Cyclones
Pandemics
Government restrictions
Political unrest
Civil disturbances
Airline operational issues
Weather-related disruptions
Refunds in such situations will be governed by the applicable policies of the respective travel suppliers.
If Swayogi Travels cancels a booking due to reasons within our reasonable control, we may offer:
An alternative travel arrangement of comparable value, or
A refund in accordance with applicable supplier agreements and legal requirements.
Hotels, airlines, transport providers, cruise operators, and other travel suppliers maintain their own cancellation and refund policies.
Swayogi Travels acts as a travel service provider and coordinator. Refunds arising from supplier cancellations will be processed according to the respective supplier's terms and conditions.
Changes to travel dates, destinations, hotels, passenger names, transportation, or package inclusions are subject to:
Availability
Supplier approval
Additional charges
Revised pricing
Modification requests may affect refund eligibility.
If a traveller fails to report for the scheduled departure, hotel check-in, sightseeing activity, or other booked service without prior notice, the booking may be treated as a No-Show.
In such cases, refunds will be governed by the policies of the respective suppliers and may not be available.
Swayogi Travels shall not be responsible for losses arising from incorrect information provided by the customer, including but not limited to:
Incorrect passenger names
Invalid identification documents
Incorrect travel dates
Expired passports
Visa rejection
Incorrect contact details
Refund eligibility in such cases shall depend upon the applicable supplier policies.
Customers are encouraged to contact Swayogi Travels before initiating any payment dispute or chargeback.
Our team will make every reasonable effort to resolve genuine concerns promptly and professionally.
For refund-related assistance, please contact us using the details below:
Swayogi Travels
When contacting us, kindly provide:
Booking ID
Registered Mobile Number
Registered Email Address
Reason for Cancellation
to help us process your request efficiently.
Swayogi Travels reserves the right to modify or update this Refund Policy at any time without prior notice.
Any changes will become effective immediately upon publication on this website.
This Refund Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from this policy shall be subject to the jurisdiction specified in the Terms & Conditions of Swayogi Travels.
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